Pacnet Global Roaming

Our Roaming services give you Global Roaming Access, so you can access the Internet while overseas via dial-up, broadband or even wireless connections. Business Broadband Access is Global Roaming enabled.

Global Roaming Access is the choice for smart business travelers like you because instead of paying for expensive international long-distance calls, you can get connected to the Internet from over 40,000 locations in virtually every major city throughout the world, by dialing in at the cost of a local call.

To activate Global Roaming Access, simply download and install the iPass dialer. It’s that easy, and you can use it to access the Internet locally as well (local roaming charges apply).

• If you have any problems while roaming, please call our Technical Support Team at 6336 6622.
• If you are calling from outside Singapore, the number will be +65 6872 6260.
• The operator will only accept calls from outside Singapore at this number for the convenience of our subscribers, while overseas. They will not accept local calls.
• Customers are wholly responsible for all necessary connection charges when dialing our hotline numbers outside Singapore.

Dial-Up Roaming Charges

Country / City Numbers for Dial-Up Roaming

• Please contact our Technical Support Team at (65) 6336-6622 via IDD , if you encounter any problems.
• Download a complete list of Countries/Cities by clicking here and choose “Save as…”
• When configuring for Win3.1 and Mac dialers, refer to the following reference below:
  

  • sci-w95.scp [Script #1]
  • oze-w95.scp [Script #2]
  • bbn-w95.scp [Script #3]
  • uun-w95.scp [Script #3]
  • moz-w95.scp [Script #5]
  • ntt-win95.scp [Script #6]

NOTE: For our users who roaming using the following numbers, they have to set the respective proxy in order to surf the Nets.

1. What is PI Global Roaming Access Service?

PI Global Access Roaming Service is a service that gives Pacnet subscribers a local dial-in number to access the Internet when they travel overseas. This is a solution for most traveling Internet users i.e. finding a local dial-in number to connect to the Internet when they travel.

When you subscribe to this service, you are able to connect to the Internet through ISPs in many countries. It is no longer necessary to subscribe to a local ISP just for the sake of being able to surf the Internet and you can also save on phone bills.

2. How does it work?

The use of intelligent routing and software that resides on the participating Internet Service Providers’ (ISP) computer system makes this roaming service possible.

Basically, the users need to maintain only one account with Pacnet and when they travel, they log in with their email address (e.g. userid@pacific.net.sg). This is to determine with which ISP you are registered. Then a request will be sent back to Singapore to authenticate you as a user.

3. What are the benefits?
   • log into a local number while maintaining a single account
   • access to all Internet services like email and the web
   • use existing, familiar web browser/email programs
   • pay local phone bills (no IDD calls)
   • consolidated invoice

The following are some of the benefits of using the Global Roaming Access Service:

4. What are the available roaming numbers?

Currently it is over 40,000 local access points, which is the summation of the local access points of both iPass and GRIC.

For a list of countries and cities covered under iPass, click here.

5. What are the charges?

Basically there are two charges, the session charge as well as the traffic charge. For iPass, the session charge is S$0.50 per login. For GRIC, it will be S$4.50 per month for unlimited logins. The traffic charges for both will be similar.

For traffic charges under iPass, click here.

6. Which Global Roaming Networks should I choose, iPass or GRIC?

Once you have ensured that both networks covered the locations you are travelling to, you can then based your choice on the session charge. For iPass, it is S$0.50 per login, hence more suitable for subscribers with low numbers of logins. On the other hand, for GRIC, it is a flat fee of S$4.50 for unlimited logins, more suitable for subscribers who login frequently. The traffic charges for both networks are similar.

7. For one roaming address, can I use both iPass and GRIC Global Roaming Networks?

Yes, you can used both Global Roaming Networks. You would be able to enjoy wider coverage this way. Please note that you would be charged for both session charge.

8. How will I be billed?

The charges for roaming will appear on your monthly invoice statement from Pacnet. The usage under PI Global Roaming Access service cannot be offset against the subscribers existing usage plan.

9. Is there any special software or configuration I need?

Yes, you will need to download the appropriate dialer/script for your system. Click on your operating system to see the relevant instructions (Win 95/98/NT, Mac)

10. Who do I call for technical assistance while overseas?

If you are calling from outside Singapore, the number will be +65-6872-6260. The operators will only accept calls from outside Singapore at this number for the convenience of our subscribers, while overseas. They will not accept local calls.

11. Where can I find the latest information about the roaming service?

To see the latest updates on Global Roaming Access Service, go to the Information webpage. For information on the status of roaming network, you should go to the Network Status webpage.